Frequently Asked Questions (FAQ)

1. What payment methods do you accept?
2. Do you collect Sales Tax?
3. How much do you charge for shipping?
4. When will my order ship?
5. Can I track my shipment?
6. When will I receive my order?
7. What if I need to return or exchange an item?
8. How do I reset my filter change indicator light?

1. What payment methods do you accept? Back to Top

We accept Visa, MasterCard, American Express, Discover, and PayPal.

2. Do you collect Sales Tax? Back to Top

DiscountFilterStore.com is located in Holly Springs, North Carolina and we are required to collect 6.75% sales tax for all orders shipped to a North Carolina address.

3. How much do you charge for shipping? Back to Top

Shipping cost varies depending on the destination and shipping method. For details, please see our Shipping page.

4. When will my order ship? Back to Top

We ship all orders within 2 business days of the order date.

5. Can I track my shipment? Back to Top

Yes. We will send a tracking email once we ship the order.

6. When will I receive my order? Back to Top

Delivery time varies depending on the destination and shipping method. For details, please see our Shipping page.

7. What if I need to return or exchange an item? Back to Top

For returns or exchanges, please see our Returns page.

8. How do I reset my filter change indicator light? Back to Top

If your refrigerator has an indicator that tells you when to change the filter, it needs to be reset when you replace the filter. Each manufacturer has different instructions for resetting the indicator.

• Amana - press and hold the dispenser lock and auto light buttons on the dispenser (at the same time) for 4 seconds until the filter status indicator begins to flash, then release the buttons. On some Amana fridges you need to press the dispenser lock and water buttons for 4 seconds until the filter status indicator begins to flash, then release the buttons.
• Frigidaire - press and hold the reset button on the dispenser until the green light flashes (up to 15 seconds).
• GE and Hotpoint - press and hold the reset water filter button on the dispenser for 3 seconds.
• Maytag and Jenn-Air - press and hold the lock and light buttons (lock and water on newer fridges) on the dispenser for about 4 seconds, until the indicator light blinks.
• Whirlpool and KitchenAid - press the light switch 5 times within 10 seconds. If the fridge has a filter button, press and hold it for 5-10 seconds.
• Samsung - press the ice type and child lock buttons simultaneously for 3 seconds.
  • Note: Hold the buttons for only 3 seconds. If you press these 2 buttons simultaneously for 5 seconds, the reset function ceases. Release the buttons and repeat the same step one more time. The water filter indicator light should turn green.
• LG - press and hold the reset button for 3 seconds.
• Kenmore - Kenmore refrigerators are made by a number of different manufacturers, so please refer to our Kenmore Section to see which manufacturer made your refrigerator, then follow the directions listed above.