Return Policy



Standard 60 Day Returns Policy (non-Tier 1® brands)

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Sometimes products just don’t work out, we can help you with your undamaged and unused products 60 days from the original shipping date. We will gladly refund you the amount of your product purchase and provide you with a prepaid return label. We will cover the return shipping cost on orders under $100. Customers are responsible for return shipping cost on orders over $100.

See our Tier1® Product Guarantees below for more details on your Tier1® brand purchases.

Keep all your packaging and any manuals included until you are sure you love your purchase. Please contact us for a Return Authorization (RA) number and prepaid return shipping label.
If you have a question, send us a photo or video of any incorrect items you receive, and we will do our best to solve the problem.

INSTRUCTIONS:

  1. Use our Contact Us form and let us know you require a return (a link will open in a new window)
  2. We will respond to your message by sending you a prepaid return label. (Prepaid labels will only be available on standard orders being returned from domestic addresses.)
  3. Print and attach this label to your order, then place it in your outgoing mail or drop it off at any applicable USPS location.
  4. Once your order is received in our warehouse, we will process your refund per our return policies.
  5. We will issue a credit to your original method of payment within 14 days after we receive the return package.


Canceled Orders Policy


Our goal is to ship your product(s) the same day or within one business day. If you change your mind and want to cancel your order, we will gladly cancel your order free of charge if you contact us prior to the order being shipped. If your order has already shipped, we cannot cancel your order but will happily help you return it.

Refused Shipments


Please contact us for any package refused at the time of delivery. We can help, and you will be credited the total price of the product.
Shipping costs will be refunded for domestic orders shipped USPS Priority Mail. This excludes upgraded shipping such as overnight, ground, 2nd day, etc.

Undeliverable Address


If the shipping address is an undeliverable address, and your package is returned to us, you can be credited the total price of the product. We will contact you for a valid address.

Shipping costs will be refunded for domestic orders shipped USPS Priority Mail. This excludes upgraded shipping such as overnight, ground, 2nd day, etc.
If you prefer, we can reship the product to you once we update your shipping address and/or shipping method. For domestic orders, we will even pay to reship the product to you FedEx Ground or USPS Priority Mail on orders over $39.

International and Expedited Orders


Shipping charges for international and expedited orders will not be refunded for cancelled orders, refused deliveries, or undeliverable addresses.

Tier1® Brand Product 60 Day Return Policy

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If you are dissatisfied with a new or used Tier1® branded product, for any reason within 60 days of the ship date, please contact us for a Return Authorization (RA) number to initiate a return. We will refund the price of the product + original shipping (excluding upgraded or expedited shipping). We will cover the return shipping cost on orders under $100. Customers are responsible for return shipping on orders over $100.

INSTRUCTIONS:

  1. Use our Contact Us form and let us know you require a return (a link will open in a new window)
  2. We will respond to your message by sending you a prepaid return label. (Prepaid labels will only be available on standard orders being returned from domestic addresses.)
  3. Print and attach this label to your order, then place it in your outgoing mail or drop it off at any applicable USPS location.
  4. Once your order is received in our warehouse, we will process your refund per our return policies.
  5. We will issue a credit to your original method of payment within 14 days after we receive the return package.



Damaged/Missing Item 60 Day Returns Policy


If you received a damaged or mis-shipped product, we are happy to take it back within 60 days from the original shipping date.
When you receive your order, please inspect all of the products immediately. If a product is damaged or missing, please email us right away and include photos of the damaged product and packaging so we can quickly reship your products to you at no extra cost for standard shipping.
Please include all original boxes and packaging materials. We use these for carrier inspection.

INSTRUCTIONS:

  1. Use our Contact Us form or send us an email with photos and let us know you require a return (a link will open in a new window)
  2. We will respond to your message by sending you a prepaid return label. (Prepaid labels will only be available on damaged/missing orders being returned from domestic addresses.)
  3. Print and attach this label to your order, then place it in your outgoing mail or drop it off at any applicable USPS location.
  4. Once your order is received in our warehouse, we will process your refund per our return policies.
  5. We will issue a credit to your original method of payment within 14 days after we receive the return package.



Canceled Orders Policy


Our goal is to ship your product(s) the same day or within one business day. If you change your mind and want to cancel your order, we will gladly cancel your order free of charge if you contact us prior to the order being shipped. If your order has already shipped, we cannot cancel your order but will happily help you return it.

Refused Shipments


Please contact us for any package refused at the time of delivery. We can help, and you will be credited the total price of the product.

Shipping costs will be refunded for domestic orders shipped USPS Priority Mail. This excludes upgraded shipping such as overnight, ground, 2nd day, etc.

Undeliverable Address


If the shipping address is an undeliverable address, and your package is returned to us, you can be credited the total price of the product. We will contact you for a valid address.
Shipping costs will be refunded for domestic orders shipped USPS Priority Mail. This excludes upgraded shipping such as overnight, ground, 2nd day, etc.
If you prefer, we can reship the product to you once we update your shipping address and/or shipping method. For domestic orders, we will even pay to reship the product to you FedEx Ground or USPS Priority Mail on orders over $39.

International and Expedited Orders


Shipping charges for international and expedited orders will not be refunded for cancelled orders, refused deliveries, or undeliverable addresses.

Tier1® Brand Whole House Systems 60 Day Return Policy

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Tier1 will accept return of Tier1® Whole House System if unused and in original condition within 60 days of delivery for a full refund of your purchase price. Shipping charges are not refundable. Customers are responsible for return shipping costs.

  1. Product must be in original packaging and include all cords, tubing, adapters, and installation manuals and user guides or other components included when you received it.
  2. Customer is responsible for the return shipping costs on all products, including mandatory insurance to the original purchase price, during return shipping.
  3. Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; water must be within manufacturer specs.
  4. Only products purchased directly from discountfilterstore.com can be returned to discountfilterstore.com.

Tier1® Whole House Systems offer a 60 day satisfaction guarantee. Used products may be returned at the customer’s expense within 60 days of the delivery date, and are subject to a 20% restocking and/or processing fee. Shipping charges are not refundable.

All returns will be inspected for completeness and damage. Systems altered or changed from their original manufacturer build and specs are not returnable. Taxes, brokerage, shipping, customs and border crossing fees on shipments are not refundable.

Return Authorization Number (RA):


Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request an Return Authorization Number (RA) within 60 days of the original shipping date. RA numbers expire after 30 days, but we encourage you to return the product as soon as possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at our sole discretion. Customers should call 1-800-277-3458 and speak with customer service to get the RA number. All returns must also contain all parts that were sent, along with all original packaging. Returns must have an RA number before being returned or the return shipment may be refused by Tier1.

Return Shipping:


We may at our discretion send you a prepaid return label for you to return your product. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation such as UPS or FedEx. Tier1 shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, we may reimburse shipping charges related to the return of defective products inside the continental U.S. only.

For freight shipments, we are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a prepaid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, please contact customer service and request the return. We will follow up with instructions for returning the item. Note: Any return that is not the result of our error may be subject to a restock fee which will be deducted from the refund.

Important Return Notice:


In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If we, at our sole discretion, decide to accept a non-qualified item for return, a restocking fee will be assessed.

Tier1 Responsibilities and Limitations:


Tier1 customer representatives will recommend an overall water filtration, treatment, and/or conditioning system solution based upon all the information we receive verbally by the customer. Tier1 cannot be responsible for a recommended solution that falls short resulting from lack of information about other conditions that exist in the water.

Purchasers are advised that water quality conditions vary by area. Product performance may be affected by these variables, and for optimum performance purchasers should verify prior to ordering that their local water quality falls within Tier1s’ recommended specifications. Our representatives base all product recommendations on information provided by our customers; if other conditions (i.e. water, installation space, power, water pressure, etc.) exist which were not prior disclosed, then additional/other products may be required to make the overall solution successful. However, as always, we are committed to working with the customer to help remedy any troubled solution by providing the customer with the most effective and affordable solutions available.

Tier1 may not be financially responsible for any service, 100% satisfaction guarantee or warranties that has resulted from improper application, poor handling, neglectful damage, set-up, installation, start-up procedure and/or lack of thorough follow through of installation procedures found on or with the unit and in any service guides, product manuals and/or related website pages.

Boil Alert Free Filter Exchange Program

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Tier1® Plus Free Filter Exchange program: If you purchased a Tier1® Plus filter, in the event of a boil alert in your area, please contact Tier1® Technical Support and supply notice of the boil alert. Once notice is received, a replacement filter will be issued.

Get in Touch!

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If you are not sure which product you need, or have questions about your return, please contact us, and we will help you find the right product.